How To Troubleshoot Flash Errors Experienced By Arlo Web Client While Browsing Through Google Chrome?


Many of the Arlo web clients browsing through Google chrome frequently report flash related issues. These issues are experienced both while streaming as well as while trying to update the Flash. If you too experience the same problem, then here’s the sequence of steps to troubleshoot all such Flash errors.
If an orange pop-up message comes up and doesn’t goes OFF while performing firmware update for Flash, then it could be counted as a flash error as the entire firmware update process is bought to hold because of that orange colored pop-up window. At times, users might come across a prompt message while streaming any of the recordings of their arlo security camera. An outdated version can block Flash or lead to failure while loading the plug-ins.  All such flash errors could be annoying as well as exempt the users from streaming the recorded as well as live Arlo video files.
In case, the Flash setting of your Google Chrome browser has not been allowed then it could be one of the reasons for Flash errors. So, before closing the Google chrome browser make sure the Flash is enabled and the settings are saved.
Whenever you come across any of the flash errors make sure the Flash is allowed for your web browser. Following are the steps to enable Flash settings for Google Chrome Arlo web client:
  1. Browse https://my.arlo.com/#/login from any the web browsers on your device.
  2. Soon as the web page opens up, locate the “Login” button and click on it.
  3. Submit the sign in credentials and login to your Arlo Account.
  4. Once the arlo account opens up locate the lock like icon present next the browsing URL.
  5. Locate the option for “Site Settings” and click on it. You will be directed to a new settings page of your Google chrome web browser.
  6. Find the option labeled as “Flash” and click on the drop down arrow available in front of it.
  7. Click on the option to enable or allow flash.
  8. Return back to Arlo web client page and reload it.
Most probably going through these steps will fix the issues related to Flash. Still, in case the issue remains unresolved, then kindly refer to the following advanced troubleshooting steps.
  1. Try to update the Flash version:
  • Launch the Google chrome web browser on your computer.
  • Type in the URL as “chrome://components” and click on “Go” or press the Enter key for once.
  • Locate the option for “Adobe Flash Player.”
  • Click once on the “Check for update” button.
  • If it says “Component not updated” then get it updated. If it says “Component update” then it means you are running the updated version of Flash.
  • Return back to Flash content page. It might load up automatically. If not, then click once on the reload icon to open the page and check if Flash issue persists or not. You can also get in touch with Arlo New System Setup team if you find any difficulty while going through any of these steps.
  1. Try to update the version of Google chrome browser:
  • Launch the Google chrome web browser.
  • Locate the “more” icon and click on it.
  • Click on the option for “Update Google Chrome.” In case, this option is not available then it means your Google chrome web browser is already updated.
  • So re-launch the browser and check if the Flash related issue persists or not.
  1. Un-install Flash and try installing it again:
  • Launch the Google chrome web browser.
  • Type the URL as “adobe.com/go/chrome” as press the “Enter” key for once.
  • Choose the operating system of your computer.
  • Select the option labeled as “PPAPI.”
  • Locate the option to “Download Now” and click on it.
  • Follow the instructions for downloading and your flash will be installed.
If a plug-in icon is being displayed on the screen, then it means the plug-ins has crashed. So, in this case kindly refer to the following steps to fix this error.
  1. Try to restart the Flash. If the flash doesn’t restart on its own, then kindly refer to the following steps to forcefully restart it.
  • Click on the “More” icon at the top-right side of the page.
  • Click on the option for “More Tools” followed by a single click on “Task Manager.”
  • Choose the option labeled as “Plug-In: Shockwave Flash.”
  • Click on the option to “End Process.”
  1. Return back to the Flash content page by closing the task manager page.
  2. Reload the page by clicking on the reload icon available at the top left side of the page.
In case you are unable to access or change the flash settings, then kindly contact administrator for help. Hope the entire information proved to be helpful. For more such information, kindly visit support arlo com page.

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